All items are made to order and made with great attention to detail. Please review our items individually for more information on processing time. Processing time varies depending on order load, but is updated below weekly. Please note processing time does not include shipping transit time. We can only estimate delivery dates, we do not guarantee any arrival dates. Please order with enough time before your event. For rush orders, please contact us before placing the order for possible rush accomodations. All processing times are business days, which are Monday-Friday and exclude Federal Holidays.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
PayPal,Visa, MasterCard, American Express, Discover.
Returns & Exchanges
Due to the handmade and event nature of our products and for health safety concerns of products being able to blown via the mouth, we do not accept returns, exchanges, or cancelations.
Please contact us if you have any problems with your order.
Can I cancel my order?
Everything in the shop is handmade or custom packaged to order. We often times start working on certain parts of orders once an order comes in. Therefore, I do not accept cancellations due to failure to read stated processing times, or for failure to contact me prior to placing a rush order. If you have questions, please contact me prior to ordering.
Cancellation of local events:
We understand that emergencies happen, and at times, local events need a change of date. We try our best to always work around schedule changes in these circumstances. When a date for install needs to be revised or changed, we always ask that our customers contact us at least four days before the event.
Canceled events are subject to a planning coordinator fee and a 20% fee of total service cost, and all other funds get returned in the form of original payment. The customer will receive a return notification vía email with the details and an automated notice when the refund is processed.
All custom and special ordered balloons are non-refundable.